ROKASTORE

Last updated: January 2026  

At ROKASTORE, your trust is our most valuable asset. Protecting your privacy is not just a legal duty — it is part of our commitment to excellence. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Contact details (name, email, phone number, shipping and billing address).
• Payment details (credit/debit card information, transaction history, order details).
• Account preferences (login credentials, wishlists, saved items).
• Usage data (IP address, browser type, device information, pages visited, interactions with our services).
• Communications (emails, customer service inquiries, reviews, or feedback you provide).

2. How We Use Your Information

Your information is used exclusively to deliver a premium and secure experience:

• To process and deliver your orders.
• To personalize your shopping journey and recommend products you may love.
• To communicate with you about launches, updates, and services.
• To protect our platform against fraud, misuse, or unauthorized access.
• To comply with legal obligations under EU, UK, and international law.

3. Sharing Your Data

We never sell your information. We may share limited data with:

• Shopify, our trusted platform provider, to operate and improve our store.
• Service partners (such as payment processors, couriers, or IT providers) strictly for operational purposes.
• Legal authorities when required by law.

4. Data Protection & Retention

Your data is encrypted and stored securely. We retain it only as long as necessary to:

• Fulfil your orders,
• Provide ongoing customer support,
• Meet regulatory or tax obligations.

We never keep your data longer than needed.

5. Your Rights

As a customer in the European Union, UK, or EEA, you have the right to:

• Access the data we hold about you,
• Request corrections to inaccurate details,
• Request deletion of your personal data,
• Restrict or object to processing,
• Request data portability,
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: privacy@rokastore.net

6. International Transfers

Because our store is powered by Shopify, your data may be transferred outside your country of residence. In such cases, we ensure compliance through EU Standard Contractual Clauses (SCCs) or equivalent safeguards.

7. Children’s Privacy

ROKASTORE does not knowingly collect data from individuals under 16. If you believe a child has provided personal information, please contact us immediately and we will delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The date above will always show the latest version.

9. Contact Us

If you have questions, concerns, or wish to exercise your rights, you may contact us:privacy@rokastore.net

At ROKASTORE, your privacy is protected with the same care and attention as our limited-edition pieces — built to honor, crafted to last.