Frequently Asked Questions
1. When will ROKA products be available?
ROKA is currently developing and testing samples. Our first release is planned as Deep Claret Edition, limited to 150 numbered pieces. A launch date has not yet been announced. Join our Waitlist for updates.
2. Where are your products made?
Our pieces are designed in Europe and produced with trusted partners selected for precision, durability, and refined craftsmanship.
3. Which countries are planned for launch?
Our launch is planned for 22 countries: Spain, Portugal, France, Germany, Italy, the Netherlands, Belgium, Luxembourg, Austria, Ireland, Denmark, Sweden, the United Kingdom, Switzerland, Norway, the United States, Canada, Japan, Singapore, Australia, New Zealand and the United Arab Emirates. Shipping services and delivery estimates will be confirmed before launch.
4. What materials are used in ROKASTORE products?
We use premium cotton twill and carefully selected metal components to ensure long-lasting durability and comfort.
5. Are ROKASTORE products limited editions?
Our first release, Deep Claret Edition, is planned as a numbered edition of 150 pieces. Details of future editions will be announced separately.
6. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your shipment in real time.
7. What is your return policy?
Notify us within 14 calendar days after receiving your order, then send the goods back within a further 14 calendar days. You may inspect the piece as you would in a shop. Please see our Returns & Refunds Policy for the full arrangements.
8. Will I pay shipping costs, customs duties or import taxes?
For our planned launch destinations, ROKA will cover shipping, applicable customs duties, import taxes and customs clearance charges. Customers will not be asked to pay additional import charges on delivery.
9. What if my package is lost or arrives damaged?
Please contact info@rokastore.net as soon as possible if a parcel appears lost or arrives damaged. Keep the packaging and provide photographs where available. We will investigate with the carrier and arrange the appropriate resolution. Your statutory rights are not limited by a seven-day notification deadline.
10. How can I contact ROKA?
You can reach us at info@rokastore.net. We reply personally to every message.
11. Does ROKA offer discounts?
ROKA does not offer discounts or promotional codes.
12. How will authenticity be verified?
Our authentication process is currently being tested with Authentica. The final verification process will be confirmed before launch.