FAQ

1. When will ROKA CAPS products be available?

We are preparing our first release with maximum care. Our Signature Burgundy Gold cap will be the first. Subscribe via “Notify me when available” to be among the first to know.

2. Where are your products made?

Our pieces are designed in Europe and produced with trusted partners selected for precision, durability, and refined craftsmanship.

3. Do you ship worldwide?

Yes. We ship internationally, with priority to Europe. Delivery terms, costs, and duties are clearly displayed at checkout depending on your destination.

4. What materials are used in ROKA CAPS?

We use premium cotton twill and carefully selected metal components to ensure long-lasting durability and comfort — every detail is designed to honor our craftsmanship.

5. Are ROKA CAPS limited editions?

Yes. Each color is part of a numbered limited edition. Once sold out, it will not be reproduced again — ensuring lasting exclusivity for every owner.

6. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your shipment in real time.

7. What is your return policy?

We accept returns within 14 days of delivery for items that are unused, unworn, and returned in their original packaging. Return shipping costs are the responsibility of the customer, unless the item is defective or arrives damaged. For full details, please refer to our Returns Policy.

8. Will I pay customs duties or taxes?

For select destinations within our DDP network (including the United Kingdom and other listed markets), the price shown at checkout is final, with duties and taxes covered by us. For other destinations, local duties or taxes may apply upon delivery and remain the customer’s responsibility.

9. What if my package is lost or arrives damaged?

If your parcel is lost or arrives damaged, please contact us within 7 days of delivery. We will assist you promptly and work with the carrier to resolve the situation.

10. How can I contact ROKA CAPS?

You can reach us at info@rokastore.net. We reply personally to every message, usually within 24 hours (Mon–Fri).